Job title: Clin Svc Representative II
#Clin #Svc #Representative
Company: University of Florida
Job description: Classification Title:
Clinical Service Rep II
Customer Service – answers incoming calls from patients, dentists and other dental care providers (internal and external), etc. Responds to patient, and dentist questions directly within scope of position. Routes calls to residents or faculty when appropriate.
Arranged Care – Schedules patient appointments and obtains prior dental records and studies if appropriate. Arranges for special needs when applicable. Obtains initial patient insurance and demographic information. Sets up new patients in Axium. Must have thorough knowledge of clinic policies and procedures. Know policy for accepting patients into clinic; provide excellent customer service and inform perspective patients of procedures and eligibility requirements to become a clinic patient.
Enrollment and Authorization – Gathers and/or verifies patient information including demographics, insurance coverage and financial status. Obtains authorization for clinical care and procedures. Enters all scheduling information into Axium system.
Point of Service Operations – Greets patients and confirms appointments. Identifies and collects deductibles, co-payments or deposits on services. Provide registration forms, release forms, and other forms to patients for signature. Explains and satisfies any necessary patient signature requirements. Insures proper insurance, discount, patient type codes, etc. are recorded as appropriate. Input patient demographic, insurance, and registration information into Axium, the patient accounting system. On all patient visits, verify accuracy of demographic information and update the patient transaction records.
Confirm appointments 24 hours in advance; appointment book coordination with residents, faculty and patients; and laboratory coordination of cases, patient appointments and recall. Initiates calls to schedule recall and recare appointments.
Completes daily, weekly, etc. reporting requirements.
Researches and works in conjunction with the COD Business Office to resolve any insurance or patient transaction or financial account errors.
Fill in for other front office positions as needed.
$16.00 – $17.00/hr, commensurate with education/experience.
The University of Florida offers low cost plans, a number of Dental plans to fit you and your family’s needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available.
Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans.
UF provides a variety of leave programs including vacation, sick leave, 10 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full-time employment). UF also provides you the flexibility to deal with life’s challenges by offering paid family leave, eight full weeks of leave over a 24 month period.
UF Employees are also eligible for the , which provides big savings at various business and retailers!
Explore UF’s plethora of benefit options here:
High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.
Preferred Qualifications: • College degree
Special Instructions to Applicants:
This requisition has been reposted. Previous applicants are still under consideration and need not apply.
In order to be considered, you must upload your resume.
This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our for more specific information.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required: Yes
Advertised: 16 Nov 2022 Eastern Standard Time
Applications close: 19 Nov 2022 Eastern Standard Time