Elements Restaurant Supervisor 元素西餐厅主管 Kempinski Hotels Shanghai

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Job Detail

  • Job ID 7584

Job Description

#Elements #Restaurant #Supervisor #元素西餐厅主管

Job title:

Elements Restaurant Supervisor 元素西餐厅主管

Company:

Kempinski Hotels

Salary:

Job description

Grand Kempinski Hotel Shanghai

Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.

SCOPE

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

OVERALL OBJECTIVES

The job of Restaurant Supervisor is executed satisfactorily when:

All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.

The service team is well managed, having delegated the appropriate tasks to the team members.

The sales are driven to the outlet’s full potential and that budget is adhered to.

A High quality of product and service is maintained in the outlet.

The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.

MAIN RESPONSIBILITIES

Responsible to Assistant Restaurant Manager/ Restaurant Manager.

Responsible for Head Waiter/ Waitress, Waiter/ Waitress & Host/ Hostess

Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.

A courteous, professional and efficient service is provided at all times.

All duties and tasks are performed as per the tasks required at the outlet.

Be knowledgeable of all services and products offered by the hotel.

Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.

Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.

Monitor operating supplies, equipment and reduce spoilage and wastage successfully.

Ensure that the place of work and surrounding area is kept clean and organized at all times.

Successfully perform opening and closing procedures established for the assigned outlet

Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.

Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.

Maintain a good rapport and work relation with staff in the assigned department and within the hotel.

Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.

Undertake reasonable tasks and secondary duties as assigned by the Department Head.

Respond to any changes in the department as dictated by the hotel management.

Assist in carrying out scheduled inventories of products and operating equipment.

Perform any other assigned reasonable duties and responsibilities as assigned.

Projecting at all times a positive and motivated attitude and exercise self-control.

Have a complete understanding of the monthly profit and loss statement of the department.

Lead the service and act as a role model to the team.

Ensure a flawless service to the highest standards and as required by the department and the hotel.

Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.

Ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager.

Attend the daily Food & Beverage Meeting in the absence of Restaurant Manager and Assistant Restaurant Manager.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.

We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

Qualifications

Grand Kempinski Hotel Shanghai

Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.

SCOPE

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

OVERALL OBJECTIVES

The job of Restaurant Supervisor is executed satisfactorily when:

All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.

The service team is well managed, having delegated the appropriate tasks to the team members.

The sales are driven to the outlet’s full potential and that budget is adhered to.

A High quality of product and service is maintained in the outlet.

The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.

MAIN RESPONSIBILITIES

Responsible to Assistant Restaurant Manager/ Restaurant Manager.

Responsible for Head Waiter/ Waitress, Waiter/ Waitress & Host/ Hostess

Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.

A courteous, professional and efficient service is provided at all times.

All duties and tasks are performed as per the tasks required at the outlet.

Be knowledgeable of all services and products offered by the hotel.

Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.

Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.

Monitor operating supplies, equipment and reduce spoilage and wastage successfully.

Ensure that the place of work and surrounding area is kept clean and organized at all times.

Successfully perform opening and closing procedures established for the assigned outlet

Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.

Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.

Maintain a good rapport and work relation with staff in the assigned department and within the hotel.

Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.

Undertake reasonable tasks and secondary duties as assigned by the Department Head.

Respond to any changes in the department as dictated by the hotel management.

Assist in carrying out scheduled inventories of products and operating equipment.

Perform any other assigned reasonable duties and responsibilities as assigned.

Projecting at all times a positive and motivated attitude and exercise self-control.

Have a complete understanding of the monthly profit and loss statement of the department.

Lead the service and act as a role model to the team.

Ensure a flawless service to the highest standards and as required by the department and the hotel.

Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.

Ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager.

Attend the daily Food & Beverage Meeting in the absence of Restaurant Manager and Assistant Restaurant Manager.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.

We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.


Location

Shanghai

Job date

Thu, 24 Feb 2022 04:24:36 GMT