Job title: Emergency Department Patient Services Representative
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Job description: Description
UPMC Corporate Services is hiring a full-time Patient Services Representative to support patient registration at the front desk and bedside in Emergency Department located at UPMC Jameson.
Hours per week: Full-Time, 40 hours
Shift times: 3:00 pm-11:00 pm
Days: Various weekdays, weekends and holidays.
We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient’s visit to a UPMC Hospital.
Confirms insurance eligibility, accountable for third-party reimbursement, and coordination of benefits to support a seamless billing process.
Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
Proper patient identification to start clinical record (utilizing biometrics if applicable)
Facilitator of financial gatekeeping with clinical partners.
Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent the release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
Obtains or updates necessary demographic and insurance-related information.
Works independently to perform a timely patient interview and registration for services at the bedside.
Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
Licensure, Certifications, and Clearances: (to be acquired after offer acceptance and before start date – we will provide instructions on how to obtain):
UPMC is an Equal Opportunity Employer/Disability/Veteran
COVID-19 Vaccination Information
Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.
More than just competitive pay and benefits, package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.
Current UPMC employees must apply in