University of Washington

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Company: University of Washington

Job description: If you are using a screen reader and experience any difficulty accessing our web pages, please call 206-543-2544 or email and we will be happy to assist you.

Patient Account Representative Supervisor

Patient Account Representative Supervisor

Req #: 209390

Department: Faculty Practice Plan Services (FPPS)

Job Location: Remote/Hybrid, Seattle – Downtown

Posting Date: 07/05/2022

Closing Info: Open Until Filled

Salary: $4,239.00 – $5,985.00 per month

Union Position: Yes

Shift: First Shift


UW Medicine Faculty Practice Plan Services (FPPS) supports UW Physicians (UWP), a practice group for more than 1,800 physicians and other healthcare professionals associated with UW Medicine. UW Medicine includes Harborview Medical Center, UW Medical Center – Montlake, UW Neighborhood Clinics, UW Medical Center – Northwest, the UW School of Medicine, Valley Medical Center, and Airlift Northwest. UWP members also practice at the Seattle Cancer Care Alliance, a partnership of UW Medicine, Fred Hutchinson Cancer Research Center, and Seattle Children’s Hospital.





High School graduation or equivalent and two years of college-level courses AND three years of experience in patient accounting, customer service, or a related office environment.


Equivalent education/experience.


The Patient Account Representative Supervisor is responsible for supervision of the Patient Account Representative 3 staff, overseeing Transplant, Donor, Budget Billing, and other special billing that is outside of the PAR 2 responsibilities. Is responsible for monitoring follow-up WQs, aging AR, productivity, schedules/Kronos, workflows and desk level procedures, and escalation of payer issues. Is responsible for attending meetings with internal and external customers. Is responsible for the performance of staff and annual reviews.

Essential Duties and Responsibilities

Through the use of appropriate accounts receivable reports, direct and supervise the activities of the Insurance Follow-up Specialists and Clerical Staff. Provide employees with daily feedback on quality, quantity, and focus of work. Maintain production statistics to determine monthly performance of staff.

Work closely with the Department Administrators and Physicians on issues pertaining to the condition of their accounts receivable. Maintain the overall accounts receivable within the budgeted targets for days, percentage of AR over 120 days, and cash.

Develop and revise workflows for staff. Assist the Insurance Follow-Up Manager with the development and implementation of new or revised procedures and instruction with appropriate employees. Assist in overall department planning and decision-making.

Interview and hire employees. Work with training staff for general level training. Provide job specific training to staff when needed. Identify problems and provide counseling and training when needed. Prepare and provide employee performance evaluations and keep Manager apprised. Advise the Manager when performing personnel actions.

Direct submission of all claims to payers in a timely manner utilizing all methods of submission.

Maintain, for assigned payers, billing publications on billing policies and required procedures.

Prepare and coordinate monthly staff meetings. Maintain meeting minutes.

Interpret policy as it pertains to requests for information. Effectively resolve problems and disputes and recommend administrative course of action to the Manager. Follow through with appropriate disposition of the inquiry.

Support staff training and quality: o Ensure staff under direct supervision are trained in a timely manner.

Manage and facilitate the release of staff to attend learning events.

Provide constructive feedback regarding performance on a continuous basis. o Evaluate staff’s quality assurance audit results and work collaboratively with training department to identify and/or design instructional resources to improve performance.

Perform other duties, as assigned.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under .

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in , and committed to becoming climate neutral.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or .


Governor Inslee’s requires employees of higher education and healthcare institutions to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the for information about the medical or religious exemption process for final candidates.

Expected salary: $4239 – 5985 per month

Location: Seattle, WA

Job date: Tue, 12 Jul 2022 22:07:35 GMT

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