Navy Federal Credit Union

351E909D77A98E2870Cd84919Edca453 Mobile

Job title: SCRA Specialist I

#SCRA #Specialist

Company: Navy Federal Credit Union

Job description: Job Description


You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us

We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we’re looking for team members who are passionate about our mission-making a difference in military members’ and their families’ lives. Together, we can make it happen.

Don’t take our word for it.

  • Military Times 2021 Best for Vets Employers
  • WayUp Top 100 Internship Programs
  • Forbes® 2021 The Best Employers for New Grads
  • Forbes® America’s Best Employers
  • Newsweek Top 100 Most Loved Workplaces
  • 2021 People Companies that Care
  • Fortune Best Workplaces for Women
  • Fortune 100 Best Companies to Work For®
  • Fortune Best Workplaces for Millennials
  • Computerworld® Best Places to Work in IT

Basic Purpose

To review and process requests for interest rate reduction under the Service member Civil Relief Act (SCRA) qualifications. Serve members by answering SCRA inquiries and questions pertaining to Navy Federal lending products via internal and external communication platforms including private and federal educational loans. Create and execute daily, weekly and monthly reporting to Executive and Senior leadership. Level I: Work under moderate supervision.


  • Prepare, research, and process requests from members applying for the interest rate reductions under the SCRA
  • Validate receipt of members’ military documents and active duty information on documentation
  • Determine acceptability of active duty documents and eligibility of lending accounts; evaluate SCRA requestsagainst federal guidelines to determine approval/disapproval of document for SCRA
  • Audit and adjust Navy Federal Mortgages, Consumer Loans, Credit Cards and Checking Lines of Credit (CLOCs) forqualifying members of SCRA
  • Perform complex debt account transactions and adjustments, using several NFCU subsystems, to process interestrate and minimum monthly payments changes and adjustments
  • Complete rate, amortizing, and billing adjustments on eligible accounts at both initiation and release from SCRA coverage
  • Reimburse (if applicable) accounts for overpaid interest due to retro-active SCRA adjustments using applicablelending systems and JVS
  • Submit reimbursement requests to investors monthly and quarterly (i.e., Fannie Mae, Ginnie Mae and FreddieMac); monitor and insure reimbursements are received by investors
  • Conduct mandatory quarterly and monthly analysis and investigate SCRA Investor mortgages (Fannie Mae, GinnieMae, and Freddie Mac) to confirm compliance with investor regulations
  • Regularly monitor and review SCRA account activity and follow up with members when orders near expirationdate to determine continued eligibility
  • Place members into the SCRA database, process extensions and release letters
  • Review/analyze Navy Federal Accounts under SCRA protection for reporting purposes
  • Perform monthly and quarterly audits on Navy Federal mortgage accounts
  • Respond/investigate/research/resolve internal audit findings
  • Review and process approved and declined SCRA coverage from Service Partners
  • Counsel internal partners and external members regarding Navy Federal’s policy regarding compliance with the SCRA
  • Advise members of SCRA requirements and applicable Navy Federal rules and regulations
  • Research and investigate military documents to make decisions supporting Navy Federal’s policy in compliancewith the SCRA and complex questions regarding eligibility – Basic expertise
  • Research and respond to CFPB and BB complaints
  • Serve as subject matter expert regarding Navy Federal policies regarding the extension of SCRA protection
  • Performs other related duties as assigned


  • Familiarity with financial institution and lending practices, principles and regulations
  • Experience in member/customer service preferably in a call center/retail banking/financial institution
  • Familiarity with financial transaction/processing related responsibilities
  • Effective skill maintaining accuracy with attention to detail and meeting deadlines
  • Effective skill reviewing documents for errors, inconsistencies or missing information
  • Effective research, analytical, and problem solving skills
  • Effective skill following, interpreting and applying guidelines, procedures, practices, regulations
  • Ability to work independently and in a team environment
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective organizational, planning and time management skills
  • Experience in managing multiple priorities independently and/or in a team environment to achieve goals
  • Effective skill interacting with staff, management, vendors, members diplomatically & tactfully
  • Effective verbal and written communication skills
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective word processing and spreadsheet software skills
  • Ability to work effectively and efficiently with automated systems


  • Familiarity with NFCU products, services, programs, policies and procedures
  • Exposure to SCRA database functions and applying interest/payment adjustments for consumer loans & credit cards
  • Exposure to utilizing lending systems
  • Familiarity with SCRA rules and regulations
  • Basic skill in interpreting, understanding military orders and government documentation

Hours: Monday – Friday; 11:00AM – 7:30PM; Ocassional Saturdays

Location: Headquarters – 820 Follin Ln, Vienna, VA 22180

*Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report onsite 4-16 days each month. The number of days reporting onsite will ultimately be determined by the employee’s leadership and business unit needs. You will learn more throughout the hiring and onboarding process.

Pay Range: $25.00 – $31.50 Hourly

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

COVID-19 Safety Protocols

All employees are expected to follow our COVID-19 safety protocols.


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Expected salary: $25 – 31.5 per hour

Location: Vienna, VA

Job date: Thu, 04 Aug 2022 04:58:51 GMT

This entry was posted in . Bookmark the permalink.

Just shipped (10 Minutes Ago)

Recent Jobs

1 Job added on Jobs Giga every 45 seconds average.