Job title: Technical Service Representative
#Technical #Service #Representative
Company: Automation Personnel
Job description: Technical Service Representative Job Summary
Automation Personnel Services is looking for a hard-working Technical Service Representative for a company based in Huntsville, AL. In this job, you will be responsible for performing an array of duties such as working under general supervision, in a call center environment, who provides technical support to Direct Mobile Service Technicians and authorized service centers in the troubleshooting/diagnosis of operational problems encountered in Home Electronics and Home Appliances.
$22.00 per hour
Schedule and Hours:
Monday to Friday, 8:00 A.M. Until 5:00 P.M.
Technical Service Representative Duties and Responsibilities
Answer inbound calls from technicians and authorized service centers in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system
Provide support in the troubleshooting and diagnosis of home appliance problems encountered in the maintenance of those products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
Work together with internal groups to provide industry leading technical support
Provide updates to knowledge database used by service centers and other technical support representatives with new troubleshooting information discovered in the resolution of customer calls
Other duties as assigned
Requirements and Qualifications
Technical Diploma or Associates Degree in Electronics, HVAC, Electrical or a related field.
Minimum 1-year experience working in appliance repair or in a field service repair role.
Experience repairing sealed system refrigerators, knowledge of R600 refrigerant a plus.
Possess exceptional verbal and written communication skills.
Must be proficient in the areas of Technical Support and Customer Service.
Organized, focused and detailed-oriented individual with the ability to multi-task and manage time well.
Ability to adapt to rapid change
Knowledge of relevant software computer applications and equipment.
Ability and desire to learn new technology and its application
Enhanced knowledge of MS Office including Excel, Word, and PowerPoint.
Full-time, Work from Home or Remote
Click Apply Now, email your resume to [email protected], or call Automation Personnel Services Huntsville at 256-774-4108. You can also apply in person at our office located at:
Automation Personnel Services Branch
201 James Record Rd.
Huntsville, AL 35824
We are also offering a $25.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.
Equal Opportunity Employer