Michael Page
Job title: Support Analyst
Company: Michael Page
Job description:
- Responsible for providing technical support and assistance to customers or internal teams in an organization;
- Resolving issues related to software applications, systems and technology solutions;
- Resolve issues, enhance application performance and ensure optimal functionality;
- Development documentation, monitoring, and continuous improvement of application support processes.
- Support the Solution Support Manager to enable a 24X7 support model for business-critical applications;
- Support the Solution Owners in solution analyses, design, development, and testing as appropriate depending on the priority.
Our client is a reference company in your sector|Our client is an International client
- Undergraduate or graduate degree; e.g., Business Administration, Logistics, Information Technology;
- 3 years of experience in solution support or a related IT role;
- Experience with end-to-end business process, application configurations;
- Experience with WMS and TMS platforms;
- Technical Skills: Proficiency in various software applications, operating systems, and troubleshooting tools. Knowledge of programming languages, databases, and networking may be required depending on the role;
- Customer Service: Strong customer service and interpersonal skills, as Solution Support Analysts frequently interact with end-users and must be patient, empathetic, and effective communicators;
- Problem-Solving: Excellent problem-solving skills to diagnose and resolve technical issues efficiently;
- Documentation: Ability to maintain detailed records and create clear and concise documentation;
- Teamwork: Collaboration skills to work effectively with cross-functional teams;
- Adaptability: The capacity to adapt to changing technologies and requirements;
- Analytical Thinking: An analytical mindset to identify patterns and trends in technical issues;
- Time Management: Effective time management skills to handle multiple support requests simultaneously;
- Certifications: Relevant certifications in IT support or specific software/systems can be an advantage.
- Our client is international client focus on Logistics area.
- Great opportunity to join an international company;
- Great opportunity to join an dynamic team.
Expected salary: €37000 – 46000 per year
Location: Lisboa
Job date: Fri, 02 Feb 2024 23:03:49 GMT