Support Analyst at Michael Page in Lisboa

  • Full Time
  • Lisboa
  • €37000 - 46000 per year EUR / Month

Michael Page

Job title: Support Analyst

Company: Michael Page

Job description:

  • Responsible for providing technical support and assistance to customers or internal teams in an organization;
  • Resolving issues related to software applications, systems and technology solutions;
  • Resolve issues, enhance application performance and ensure optimal functionality;
  • Development documentation, monitoring, and continuous improvement of application support processes.
  • Support the Solution Support Manager to enable a 24X7 support model for business-critical applications;
  • Support the Solution Owners in solution analyses, design, development, and testing as appropriate depending on the priority.

Our client is a reference company in your sector|Our client is an International client

  • Undergraduate or graduate degree; e.g., Business Administration, Logistics, Information Technology;
  • 3 years of experience in solution support or a related IT role;
  • Experience with end-to-end business process, application configurations;
  • Experience with WMS and TMS platforms;
  • Technical Skills: Proficiency in various software applications, operating systems, and troubleshooting tools. Knowledge of programming languages, databases, and networking may be required depending on the role;
  • Customer Service: Strong customer service and interpersonal skills, as Solution Support Analysts frequently interact with end-users and must be patient, empathetic, and effective communicators;
  • Problem-Solving: Excellent problem-solving skills to diagnose and resolve technical issues efficiently;
  • Documentation: Ability to maintain detailed records and create clear and concise documentation;
  • Teamwork: Collaboration skills to work effectively with cross-functional teams;
  • Adaptability: The capacity to adapt to changing technologies and requirements;
  • Analytical Thinking: An analytical mindset to identify patterns and trends in technical issues;
  • Time Management: Effective time management skills to handle multiple support requests simultaneously;
  • Certifications: Relevant certifications in IT support or specific software/systems can be an advantage.
  • Our client is international client focus on Logistics area.
  • Great opportunity to join an international company;
  • Great opportunity to join an dynamic team.

Expected salary: €37000 – 46000 per year

Location: Lisboa

Job date: Fri, 02 Feb 2024 23:03:49 GMT

Before applying for this position you need to submit your online resume. Click the button below to continue.